Returns and Refund Policy

Returns and Refund Policy

Last Updated: July 5, 2025

Introduction

At Happy Ava, we are committed to customer satisfaction with every purchase. Our returns and refund policy is direct and clear. We aim to resolve your concerns simply and efficiently.

Eligibility Period

You may return or exchange items within 30 days of the original purchase date. This window is strict. After 30 days from the purchase date, we cannot process refunds or exchanges under any circumstances. The eligibility period begins the day you complete your purchase, not the day you receive your order.

Return Requirements

To qualify for a return, items must be in new condition. This means unopened and unused, with original packaging intact. You must include all original packaging with your return. A proof of purchase or receipt is mandatory for all returns. We cannot process returns without proof of purchase.

What We Accept

Happy Ava accepts returns for both defective and non-defective products. You may return items for reasons such as change of mind, sizing issues, or any other reason within the 30-day window. Every product in our catalog is eligible for return if it meets the condition requirements listed above.

Refund Process

All returned items are inspected upon receipt. We will notify you by email whether your refund is approved or rejected. If approved, your refund will be processed within 7 business days. The credit will be applied to your original payment method only. We do not offer alternative refund methods. Happy Ava does not charge restocking fees.

Refund Issues

If you do not see your refund after approval:

  1. Check your bank account for pending transactions.
  2. Contact your credit card company to inquire about processing times.
  3. Ask your bank about pending credits.
  4. If you still do not have your refund, contact [email protected] with your order details.

All refund inquiries must include your order number.

Exchanges

We accept exchanges for any reason within the 30-day window. Exchanges are available for defective, damaged, or non-defective items. To request an exchange for the same or a different product, email [email protected]. All exchanges must be shipped to: 510 Deline Dr, Toledo, OH 43615, United States.

Returns Shipping

All returns must be sent to: 510 Deline Dr, Toledo, OH 43615, United States. Happy Ava covers all return shipping costs. You do not need to pay for return shipping. A free return label is available for download and print from our website. You may also contact [email protected] to request your return label.

Shipping Time for Exchanged Products

Delivery time for exchanged products depends on your location within the United States. Most domestic exchanges arrive within 4-10 business days. We do not guarantee a delivery timeframe for exchanged items.

High-Value Returns

For returns valued over $50, we recommend sending your package with tracking. Insurance is also recommended for high-value returns. Happy Ava is not liable for lost return packages. Proof of shipping is recommended but not required.

Geographic Coverage

This return policy applies to customers in the United States only.

Contact Information

For all return questions, contact [email protected]. Please include your order number in all communications. Returns must be sent to: 510 Deline Dr, Toledo, OH 43615, United States.

Currency

All refund amounts are processed in USD ($). If applicable, your payment provider will convert refunds to your local currency at their prevailing rate.