Returns and Refund Policy

Last Updated: 05/11/2025

At Happy Ava, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a clear and simple return and refund process.

Eligibility Period

You may request a return or exchange within 30 days of the purchase date. After this period, unfortunately, we cannot offer a refund or exchange.

Return Requirements

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must also be in the original packaging.

  • A proof of purchase or receipt is required to complete your return.

Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

  • If approved, the refund will be processed and automatically applied to your original method of payment.

  • Refunds typically appear on your statement within 7 business days, depending on your bank or card provider.

Refund Issues

Haven’t received your refund yet?

  1. Double-check your bank account.

  2. Contact your credit card company – it may take some time before your refund is officially posted.

  3. Contact your bank – there is often processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at:
Email: [email protected]

Exchanges

We only replace items if they are defective or damaged.
To request an exchange for the same item, please email us at [email protected] and send the item to:

Returns Address:
510 Deline Dr, Toledo, OH 43615, United States

Return Shipping

We cover the cost of return shipping.
However, for high-value items, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Exchange Delivery Times

Delivery times for exchanged items may vary depending on your location. We’ll notify you when your replacement item has shipped.

Contact Us

Have questions about returns or refunds?
Reach out to us anytime at:

  • Address: 510 DELINE DR TOLEDO, OH 43615 United States (US)
  • Email: [email protected]
  • Phone: +1 (669) 357 45 23
  • Working Days/Hours: Mon – Fri / 9:00 AM – 5:00 PM