Returns & Exchanges Policy

Last Updated: 04/30/2025

At Happy Ava, we want you to love your purchase! If something isn’t quite right, we’re here to help. Please review our policy below for returns and exchanges.

1. Returns

Eligibility:

  • Items must be unworn, unwashed, undamaged, and in their original packaging with tags attached.

  • Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items:

  • Final sale items (e.g., clearance, promotional products).

  • Undergarments (for hygiene reasons, unless defective).

How to Return:

  1. Contact Us: Email [email protected] with your order number and reason for return.

  2. Ship Your Item: We’ll provide a return address and instructions.

  3. Refund Processing: Refunds are issued to your original payment method within 7–14 business days after we receive and inspect the item.

Return Shipping Costs:

  • Customers are responsible for return shipping fees unless the item is defective or incorrect due to our error.

2. Exchanges

Eligibility:

  • Exchanges are available for size or style changes, subject to product availability.

  • Items must meet the same return conditions (unused, tags attached, original packaging).

How to Exchange:

  1. Contact Us: Email [email protected] with your order number and desired exchange details.

  2. Return Your Item: Follow the provided return instructions.

  3. New Item Shipment: Once we receive your return, we’ll ship the replacement item.

Note:

  • Shipping costs for exchanges are covered by the customer unless the exchange is due to our error.

  • If your desired item is out of stock, we’ll issue a refund instead.

3. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  1. Notify Us Within 7 Days: Email [email protected] with photos of the issue.

  2. Free Replacement/Refund: We’ll cover return shipping and send a replacement or refund immediately.

4. International Returns

  • International customers are responsible for customs fees, taxes, or return shipping costs.

  • Refunds exclude original shipping fees (unless the return is due to our error).

5. Questions?

Contact our team at [email protected] for assistance. We aim to respond within 48 hours.

Business Details:

  • Address: 510 DELINE DR TOLEDO, OH 43615 United States (US)
  • Email: [email protected]
  • Phone: +1 (669) 357 45 23
  • Working Days/Hours: Mon – Fri / 9:00 AM – 5:00 PM

Note:

  • This policy applies only to purchases made directly through happyava.com.

  • For shipping-related questions, refer to our Shipping Policy.

  • We reserve the right to update this policy at any time.

Thank you for trusting Happy Ava with your style journey!