Refunds Policy

Last Updated: 04/30/2025

At Happy Ava, we strive to ensure your complete satisfaction with every purchase. Below are the details of our refund process, timelines, and policies.

1. Refund Eligibility

  • Approved Refunds: Refunds are issued for items that meet our Returns & Exchanges Policy criteria (unworn, undamaged, in original packaging, returned within 30 days).

  • Non-Refundable Items:

    • Final sale items (e.g., clearance, promotional products).

    • Shipping costs (unless the return is due to our error).

2. How Refunds Work

  1. Initiate a Return: Follow the steps in our Returns & Exchanges Policy to request a refund.

  2. Inspection: Once we receive your returned item, we’ll inspect it within 3–5 business days.

  3. Processing: Approved refunds are issued to your original payment method within 7–14 business days after inspection.

Note:

  • Refund timing depends on your bank or payment provider. Contact them directly for delays beyond 14 days.

  • Sale items are only refunded if defective or incorrect.

3. Refund Exceptions

  • Damaged/Defective Items: We offer a full refund or replacement at no extra cost. See our Returns & Exchanges Policy for details.

  • Lost or Delayed Packages: Contact us at [email protected] if your order hasn’t arrived within the estimated delivery window.

4. International Refunds

  • Refunds are issued in USD (US Dollars). Currency conversion fees or exchange rate differences are not covered by Happy Ava.

  • Customs duties or taxes paid at delivery are non-refundable.

5. Questions?

Contact our support team at [email protected] for assistance. We aim to respond within 48 hours.

Business Details:

  • Address: 510 DELINE DR TOLEDO, OH 43615 United States (US)
  • Email: [email protected]
  • Phone: +1 (669) 357 45 23
  • Working Days/Hours: Mon – Fri / 9:00 AM – 5:00 PM

Important Notes:

  • This policy applies only to purchases made through happyava.com.

  • For returns involving exchanges, refer to our Returns & Exchanges Policy.

  • We reserve the right to update this policy. Changes take effect immediately upon posting.

Thank you for choosing Happy Ava!